Fee Refund & Cancellation Policy
Effective Date: August 18, 2026 | Last Updated: August 18, 2026
1. Scope & Payment Overview
VidyaSchool provides an integrated digital fee collection platform enabling parents, legal guardians, and students to review verified fee structures, invoice breakdowns, and settle academic dues online. All transactions are securely routed through certified, PCI-DSS compliant payment aggregators (including Razorpay Software Private Limited).
2. Technology Intermediary Status
VidyaSchool and BlazeNeuro operate strictly as a technological intermediary and Software-as-a-Service (SaaS) provider.
All fee structures, concessions, scholarship waivers, due dates, late payment penalties, and institutional refund criteria are established, governed, and authorized exclusively by the student's respective educational institution ("School"). VidyaSchool does not possess unilateral authority to disburse, alter, or cancel tuition fee refunds without written instruction from authorized school bursars.
3. Institutional Tuition & Academic Fee Policy
Unless explicitly specified under the respective school's published admission guidelines:
- Term & Tuition Fees: Tuition fees paid for an active or commenced academic quarter/semester are non-refundable once classroom instruction or academic portal access has been provisioned.
- Examination & Lab Fees: Registration fees paid for board examinations, laboratory consumables, and external certification tests are strictly non-refundable once submitted to educational boards.
- Late Payment Surcharges: Any late fees or administrative penalty charges assessed due to delayed settlements are non-refundable.
4. Duplicate, Excess & Failed Transactions
In situations where technical anomalies or intermittent banking network dropouts occur:
- Duplicate Debits: If a payer's bank account or card is debited multiple times for a single fee order, the excess debited amount will be automatically identified during nightly banking reconciliation. The redundant transaction will be refunded back to the originating bank account within 5 to 7 business days.
- Debited but Order Failed: If funds are deducted from the user's account but the portal displays a "Payment Pending" or "Failed" status due to gateway communication timeouts, the gateway provider will auto-reverse the uncaptured funds back to the user's source account within 3 to 5 banking days.
- Overpayment: If an excess amount is settled against an invoice, the surplus credit will be adjusted against subsequent academic terms or refunded upon parent request submitted to the school accountant.
5. Transport, Meal & Optional Facility Fees
Refunds for optional school facilities (such as bus transportation routes, cafeteria meals, hostel accommodations, or after-school robotics clubs) are subject to prorated institutional adjustments:
- Cancellation requests must be filed at least 15 days prior to the commencement of the subsequent billing cycle.
- No mid-month prorated refunds are issued for unutilized bus seats or partial absenteeism.
6. Admission Cancellation & Security Deposits
In the event of student withdrawal or admission cancellation:
- Admission Registration Fees: One-time admission processing and prospectus charges are non-refundable.
- Refundable Caution / Security Deposits: Refundable institutional deposits will be reimbursed via bank transfer (NEFT/RTGS/UPI) only after the student obtains complete clearance certificates from all departments (Library, Science Labs, Sports, Accounts, and Class Teacher) and surrenders all institutional assets.
7. Chargebacks & Payment Disputes
Parents and guardians agree to first contact the school accounts office or portal support team to resolve billing queries before initiating formal chargeback requests with card issuers or banks. In the event of an unjustified chargeback initiated without prior notice, the student's portal access and report card issuance may be temporarily frozen pending dispute resolution.
8. Refund Processing Timelines & Modes
All approved refunds are credited exclusively to the original source of payment (the original UPI ID, credit card, or bank account utilized during checkout). No cash refunds are disbursed under any circumstances.
- UPI & Net Banking: 2 to 4 business days
- Debit & Credit Cards: 5 to 7 business days (subject to card issuing bank cycles)
- Institutional Clearance NEFT: 7 to 14 business days following bursar clearance
9. Billing Grievances & Fee Support Desk
For payment transaction receipts, duplicate debit verification, or fee statement inquiries, contact our dedicated billing desk: